You have the right to return any item purchased from NutriVera within 30 days from the delivery date, without providing a reason. This section outlines the relevant conditions, the return process, the allocation of shipping costs, and the refund timeline.
Section · 01
The customer has the right of withdrawal within exactly 30 calendar days from the date of physical receipt of the product. To be accepted for return, the sports nutrition product must be in its original delivery condition: sealed, with the tamper-evident seal intact, free of any signs of opening or use, and with the original factory label showing the brand name and batch number clearly legible.
For reasons of public health and biosafety, sports nutrition products with a broken protective seal, opened cap, or removed/damaged factory label are strictly excluded from refund eligibility and will not be accepted.
Section · 02
- Submitting a withdrawal request: Contact us by email at [email protected], specifying your order number and the items to be returned.
- Return authorization (RMA) issuance: You will receive written shipping instructions and the official return authorization code, along with the address of our central facilities in Greece.
- Secure package packing: Place the products in their original protective packaging, ensuring that caps and labels are protected from friction or crushing during transit.
- Inspection and refund completion: Following a successful physical inspection of the seals' integrity, the amount is credited to your bank account within 3 to 10 business days.
Section · 03
In the event of a defective, damaged, or incorrect item, return shipping costs are fully covered by us, either by providing a prepaid return label or by arranging a courier pickup. If the return is due to a change of mind, you are responsible for the shipping costs. No additional restocking fees apply.
Section · 04
The refund is processed within 3 business days following successful inspection of the items. For orders paid by cash on delivery, the amount is deposited into the bank account you provide. For payments made by bank transfer, the refund is sent to the originating account. The credit usually takes 1 to 5 business days to appear on your bank statement.
Section · 05
| Situation | What we do | Cost to you |
|---|
| Damaged in transit | Replacement or full refund | None |
| Wrong item delivered | Delivery of the correct item alongside collection of the incorrect item | None |
| Parcel lost | Replacement shipment or full refund following the conclusion of the carrier investigation | None |
| Faulty on arrival | Replacement or full refund | None |
| Changed your mind | Full refund of the purchase price paid for the product | Return shipping only |
Section · 06
If you wish to exchange a pack size, flavour, or supplement type, please follow the return process and place a new order. The refund for the original item is credited promptly upon receipt. If the replacement is required due to our error, the new shipment is sent at no cost to you.
Section · 07
Order cancellations are free of charge provided the items have not yet been handed over for dispatch. Please send your request to [email protected] with your order number. If the parcel has already shipped, our return policy terms apply.
Section · 08
Questions about this policy
You can contact us via email at [email protected] or by phone at +30 106 262 866 during Mon-Fri 09:45 - 19:00. We respond to all inquiries within one business day.
- Merchant
- NutriVera Διατροφική Μονοπρόσωπη Ι.Κ.Ε.
- Registered address
- Κουντουριώτη 88, 741 00 Ρέθυμνο, Ελλάδα
- Email
- [email protected]
- Phone
- +30 106 262 866
- Working hours
- Mon-Fri 09:45 - 19:00
- Registration
- ΑΦΜ: 355105855
NutriVera