Privacy Policy

NutriVera Διατροφική Μονοπρόσωπη Ι.Κ.Ε., Κουντουριώτη 88, 741 00 Ρέθυμνο, Ελλάδα. Contact details for data protection matters: [email protected].

Personal data is processed in full compliance with the General Data Protection Regulation (GDPR) and the applicable legal framework of: Greece. Should any discrepancy arise between this text and legal provisions, the applicable law prevails.

When you place an order, we collect only the information necessary to fulfill your shipment: full name, delivery address, email address, telephone number, and order details. We do not store or keep credit or debit card data on our website. In addition, during your visit, technical information such as your IP address, browser type, and visited pages is collected through cookies, as detailed below.

• Contact and delivery details (full name, shipping address, postal code, email address, phone number).
• Order history, selected payment method (cash on delivery or bank transfer), and transaction details.
• Technical browsing and telemetry data (IP address, browser type, session cookie identifiers).
• Records of communication with customer support via email or contact forms.

• To fulfill and deliver orders, and to process any returns.
• To respond to your inquiries and provide updates on the status of your order.
• To maintain the security of our online platform and monitor its proper operation.
• To share news and promotional offers, strictly with your consent, with an option to unsubscribe in every communication.

This website places small data files in your browser. Strictly necessary cookies ensure proper functioning of the shopping cart and checkout process and remain active at all times. Analytics cookies allow us to understand overall visits to our site sections. Marketing cookies are only activated with your explicit consent via the cookie banner. You can withdraw your consent at any time via the

Couriers receive only the details required for delivery. The payment processor receives the details necessary to process the transaction. Hosting and analytics providers process data on our behalf under strict contractual agreements. We never sell personal data.

Our store operates exclusively in Greece and is subject to European legislation (GDPR). We explicitly declare that we do not sell, rent, or share our customers' personal data with third parties for commercial purposes. The provisions of CCPA/CPRA do not apply directly, as we do not target the United States market.

Order details are retained for the period required by tax and accounting legislation and are deleted thereafter. Your account data is stored until you request its deletion. Analytics data is retained for 14 months.

In accordance with the General Data Protection Regulation (GDPR - EU Regulation 2016/679) and Greek Law 4624/2019, you retain the rights of access, rectification, erasure (right to be forgotten), restriction of processing, data portability, and objection. To exercise your rights, contact the data protection officer at [email protected]. You also retain the right to lodge a complaint with the Hellenic Data Protection Authority (dpa.gr).

NutriVera does not collect, store, or process payment card data or other electronic payment information. The only available payment methods are free cash on delivery upon handover by the courier and direct bank transfer to our corporate account, ensuring that no sensitive financial data is entered on our website.

You can contact us via email at [email protected] or by phone at +30 106 262 866 during Mon-Fri 09:45 - 19:00. We respond to all inquiries within one business day.

Merchant

NutriVera Διατροφική Μονοπρόσωπη Ι.Κ.Ε.

Registered address

Κουντουριώτη 88, 741 00 Ρέθυμνο, Ελλάδα

Email

[email protected]

Phone

+30 106 262 866

Working hours

Mon-Fri 09:45 - 19:00

Registration

ΑΦΜ: 355105855